At Talleh, we are committed to providing you with high-quality products crafted with care and attention to detail. If, for any reason, you are not completely satisfied with your purchase, we offer a fair and transparent refund policy to ensure your peace of mind.
1. Eligibility for Refund
You are eligible for a refund within 30 days of receiving your product.
- To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.
- To initiate a refund, contact our customer service at supports@talleh.com with your order number and a clear description of the issue.
- Refunds are granted for justified reasons, such as product defects or inaccuracies in the description.
- Clear photographic evidence or a detailed explanation is required for our team to assess the request.
- Refunds are processed upon receipt and inspection of the returned item.
2. Refund Process
Provide clear photographic evidence or a detailed explanation for our team to assess the request.
If the refund is approved, you will be asked to return the item in its original condition.
3. Refund Criteria
Refunds are granted for justified reasons, such as product defects or inaccuracies in the description.
Refunds are processed upon receipt and inspection of the returned item.
4. Non-Refundable Items
- Personalized or custom-made items are not eligible for refunds unless there is a manufacturing defect.
- Only regular priced items may be refunded. Sale items are non-refundable.
5. Fair Usage Policy
- Talleh reserves the right to refuse refunds in cases of suspected abuse or fraudulent returns.
- By making a purchase on our website, you agree to and acknowledge this refund policy. Talleh Cultural Center retains the right to modify this policy at its discretion.
- If you have any questions or concerns, please contact our customer service at supports@talleh.com
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at supports@talleh.com
7. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
8. Late or Missing Refunds
– If you haven’t received a refund within the specified timeframe, please check your bank account first.
– Contact your credit card company, as it may take some time before your refund is officially posted.
– If you’ve done all of this and still have not received your refund, please contact us at supports@talleh.com
9. Contact Us
For any refund-related inquiries, please reach out to our customer service at supports@talleh.com.
Talleh reserves the right to make the final decision on refund eligibility based on the provided information and adherence to the outlined criteria.